Frequently Asked Questions
1. How can I log in?
You should have received a registration email with
your log in details, or your manager will provide these details.
Select the LOG IN button in the top right corner and enter the username and password you received.
Click on Log in and that’s it!
When you log in for the first time, you may be asked to change your password.Make a note of your username and password for future reference.
2. How do I get my log in details?
You will receive your log in details from us via email
when you join, or your manager may provide you with the details to login.
If you don’t have an email, please check your spam folder. If you still haven’t received an email, please contact us at email@example.com.
3. I can’t remember my username or password, what do I do?
Click on the LOG IN button in the top right corner. Click on Forgot your username or password?
Use Search by Email Address, type in your email address, and click on Search. You should receive an email with instructions on how to reset your password.
Check your spam folder if the new email is not in your inbox.If you still haven’t received an email, please contact us at firstname.lastname@example.org.
4. Where can I see the courses I am enrolled in?
After logging in, you will be in your dashboard, which is an overview of all the courses you are enrolled in..
To return to your dashboard, click in the left
navigation bar on Dashboard. Sometimes the navigation is collapsed and
you can only see the icons. In that case, either click on the compass icon or expand the navigation by clicking on
the three horizontal lines in
the top left corner.
5. How can I use this site when there is no Internet?
Go to Google Play and download the Moodle Workplace Mobile app. You can view all of the learning content and activities and download some or all of your course to use when there is no Internet.
6. How do I change my details in my profile?
Click on the circle in the top right corner and then click on the first icon. Scroll down to the box with the heading “User details” and then click on the button “Edit profile”.
7. Why am I getting so many e-mails and how can I change that?
Emails are an essential part of the way our learning platform works. They are to keep you up to date with what is going on. To reduce the number of emails you get, you need to adjust your notification preference settings.
To do this, click on the circle in the top right corner, then click on the Tools icon. Then click on Notification preferences which leads you to an overview of your current notification settings. You will see columns with offline and online options.
Web Site: notifications you can see on your web browser.
Email: notifications can be sent to you via email. Turn these off if you don't need email notifications.
For each of these areas you can decide which type of notification you receive when you are online (logged in) or offline (not logged in).